Applicability of General Terms and Conditions of Sale

Each order placed with Duropac, a division of 3072312 Canada inc. (“Duropac”) shall be governed by the present General Terms and Conditions of Sale, subject to particular conditions applicable to orders placed via the Internet, email or phone. Duropac reserves the right to modify the present General Terms and Conditions of Sale at any time by publishing a new version.


You may place your orders: By telephone (toll free): 877-362-2552 By e-mail: order sent to or By Internet: Duropac offers its products within the limits of available stocks. Duropac reserves the right to refuse orders, notably in case of unpaid invoices, insolvency or limited quantity available. All sales are final – see more details in the Return Policy section.


Duropac does its utmost to ensure deliveries in major metropolitan cities in Ontario and Quebec within two business days after receipt of an order. If you request a particular means of delivery different from that used normally by Duropac, any additional cost might be billed to you. Risk of loss and damage to the goods will be transferred to you on delivery.

Delivery and/or Order performance

Duropac will not pay or be liable for any penalty related to damage or late delivery. Shipping dates are approximate and are not guaranteed. All orders are subject to, and Duropac shall not be responsible or liable for, any delay or other failure directly or indirectly caused by or resulting from the following force majeure events: any foreign or domestic embargoes, seizures, acts of god, epidemic or pandemic, public health emergency, communicable disease outbreak, famine, plague or other natural calamities, insurrections, wars, continuances of war, delays in or the lack of availability of goods, materials, ingredients or components from the company’s suppliers, delays in transportation, strikes, fires, floods, explosions or other accidents, action by any governmental authority, including without limitation the adoption or enactment of any law, ordinance, regulation, proclamation, ruling or order, directly or indirectly interfering with or rendering more burdensome the procurement, production, manufacture or delivery of goods and services hereunder, or any act or event beyond Duropac’s control either of the foregoing nature or of any other kind, nature or description.

Verification of Goods upon receipt

It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of damage or missing items on arrival, to notify and file a claim with the carrier and inform Duropac within 24 hours of receipt (retaining all relevant invoices and signed delivery notes). In such circumstances, Duropac shall provide you with replacement goods if requested.

Return Policy

All sales are final – No return is accepted. Since we supplied a variety of food processing plants across Canada, and because we don’t control cleanliness thought the entire distribution process, it would not be acceptable for our customer to receive a case that would have spent days an another processing plants. Upon request Duropac can supply, free of charge, up to 5 samples to make sure a product fits your requirement.


Payment is due in full by credit card (American Express, MasterCard, Visa) before ordered goods are dispatched. Whenever credit has been approved and unless agreed otherwise, invoices are due and payable in 30 days of issue. In the event of late payment, you will be charged interest on the outstanding balance as well as any administrative and collection costs.

Applicable Law

The present General Terms and Conditions of Sale are governed by the Province of Quebec.